our GTC

As at: December 2009

1. Area of application
Our general terms and conditions apply exclusively. Any differing, opposing or amending terms and conditions are not part of this contract. The notification of the customer's terms and conditions provided in a form are objected to.

2. Set-off
The customer shall only be entitled to set-off, if and insofar as his counter claims are legally ascertained, indisputable or if we acknowledge them.

3. Reservation of title
The following applies to consumers:
The delivered goods will remain our property until the sales price has been paid in full. In the case of any third-party levy of execution with respect to the purchased goods, the customer must immediately notify us by handing over the documents necessary for an intervention.
The following applies to entrepreneurs:
The entrepreneur may resell the purchased goods in the normal course of business. Already at this point in time, the entrepreneur cedes all claims due to the reselling in the amount of our outstanding claims, whereas he remains entitled to collect the claims. We obligate ourselves not to collect the claims, as long as the entrepreneur is not in default and has not applied for the opening of insolvency proceedings.
The processing or redesign of the purchased goods is always carried out for us. If the purchased goods are processed together with other items which are not our property, we acquire joint ownership of the newly created item in the proportion of the value of the purchased goods (final invoice amount including VAT) to the value of the new item. If the item is inseparably mixed with other items which are not our property, we acquire joint ownership of the new item in the proportion of the value of the item (final invoice amount including VAT) to the value of the other mixed items at the time of the mixing.

4. Right of withdrawal
We grant a right of withdrawal to consumers.

5. Warranty
The following applies to consumers:
In the case of used goods, warranty claims will come under the statute of limitation one year after the delivery.
The following applies to entrepreneurs:
In the case of new goods, warranty claims will also come under the statute of limitation one year after the delivery. The provisions of §§ 478, 479 BGB will remain unaffected. Warranty for used goods is excluded.
The following applies to consumers and entrepreneurs:
The shortening of the limitation period does not apply to warranty claims aimed at compensation and based on gross negligence or intention or the breach of essential contractual obligations. Contract-substantial obligations are obligations which enable the proper implementation of the contract and which the contractual partner may rely on to be fulfilled (cardinal obligations). Claims for compensation due to the harm to life, body or health or due to the Product Liability Act also remain unaffected.
The same applies for breaches of obligations by our agents.
If cardinal obligations are breached, the liability in cases of simple negligence is limited to the damages which are typically connected to the contract and unpredictable.

6. Limitation of liability
We exclude the liability for damages caused by simple negligence, as far as they do not result from the breach of contract-substantial obligations which enable the proper implementation of the contract and which the contractual partner may rely on to be fulfilled (cardinal obligations), for damages from the harm of life, body or health, or the Product Liability Act.
The same applies to breaches of duty caused by our agents.
If cardinal obligations are breached, the liability in cases of simple negligence is limited to the damages which are typically connected to the contract and unpredictable.

7. Final provisions
This contract is subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
As far the customer is a merchant, a legal entity of public law or a public special fund, Düsseldorf will be the place of jurisdiction; we are however entitled to also sue the customer at the court of his residence.

competent - reliable - friendly

ICEPRICE on the road to success

While many names come and go in the internet business, we have been one of the leading online catalog houses for bathroom products since 1999.

Your requests all around bathrooms are fulfilled competently and friendly. Our craftmanship experience since 1924 in the areas of bathrooms, sanitary, climatising and heating ensured an established competence in the online business from the very beginning.

The success proves us right: Our cusomters are entirely satisifed with us because our price-perfomance ratio convinces. We exclusively sell only quality products and no junk to more than fair prices. We do not want to be given our customers trust, we want to earn it.

With over 7600 product reviews from over 27200 registered customers, we offer you the possibility to inform yourself of the quality of our products.

online shopping made easy

Shop just like at home
Simply place any items you may be interested in into your shopping basket using the appropriate button. You have not yet purchased this item - if desired, you may remove the item from your shopping basket and compile your own individual order without commitment.

Everything at a glance
You always have an overview of the pricing and applicable shipping charges for all items in your shopping basket.

Always up-to-date
Following your purchase, we will keep you up-to-date on the order status by e-mail through our shipping and payment processing.

ICEPRICE - BESTPRICE

We constantly strive to calculate the lowest prices for any article of our product line.

Nevertheless, it may happen that you even find a better price for your requested article on the Internet. In this case, we will sell the article at the same price.

Our BESTPRICE-guarantee applies for German Internet offers. That means only prices that can be found in German online shops. Of course, the price shall be valid for new articles including the corresponding guarantees (Trusted Shops: guarantee up to 20.000,00 €).

How it works:

If you have found a cheaper price, please copy the link to this article in the address bar of your browser.

• Please press the button "Best price" in the corresponding article description at ICEPRICE.
• Please insert the copied link into the field called "Price link".
• Please fill the cheaper price you have found in the field called "Your price".
• Click on the button called "Into the shopping basket".

login, CASHBACK & more

Registration is easy, fast and free
However, you will reap many benefits, especially when frequently browsing our assortment. As a registered customer you have the option to e.g. save your shopping basket in order to compare or change your order or your quotation later. You can add multiple delivery and billing addresses and add additional information to make your shopping experience with us even better and more convenient, and much more.

Save even more with your iceprice CASHBACK-system. Take advantage of the first community for bath items exclusively at iceprice!

As a registered customer you have the option to rate items you have purchased and write a review. This greatly contributes to the community and makes it easier for future customers to get a good idea of the quality, design and functionality of the items in our product worlds.

Your opinion and rating will be directly displayed here in our iceprice shop, accessible to anybody.

As our little thank-you, we will e-mail you a coupon code once you have received and paid for your items. Simply use it with your next order.

our intelligent search engine

Order and Shipping Status

Prior to Purchase
All items viewed at ICEPRICE and placed in your shopping basket will indicate with symbols whether these items are available for immediate shipment or special items with longer lead times due to e.g. being special order or customized items. Please remember, for special order items or items difficult to procure we will only start our buying process upon receipt of payment.

Always up-to-date
After placing your order, you will automatically be informed of your order status via e-mail in line with our shipping and payment processing.

worldwide - insured and fast

Pricing, Shipping Charges and Pick-Up Service:
All prices include statutory VAT tax. The shipping charges depend on the volume of goods ordered and the shipping method. You are also welcome to pick your items up from our location here in Frankfurt. For this service we charge a handling fee of 29.00 €. You will be informed of all charges in a timely and clear manner prior to submitting your binding order.

Shipping rate table for shipment via DHL:

Delivery:
We ship via DHL. Please see the product description for the expected delivery time. If the product description does not indicate delivery times, the delivery will be made within 3-21 days upon acceptance of your order. Return Policy: You may return the products received within 2 weeks, no questions asked, by returning the goods, except when the order was placed for your business or self-employment (commercial orders). The term starts no sooner than the receipt of goods and written detailed return policy. Only for goods not suitable for parcel shipment (e.g. bulky goods) can the return be requested via written return request, i.e. by letter, fax or e-mail. To uphold the term, simply return the goods or return request in a timely manner at our expense and risk to:

iceprice GmbH
Maßbornstraße 17
60437 Frankfurt am Main
Germany

Imprint - Contact - Hotline

Provider Identification:
ICEPRICE Online Shop is a commercial offering provided by
iceprice GmbH
Maßbornstraße 17
60437 Frankfurt am Main

Tel.: +49 (0) 6101 98955 0
Fax: +49 (0) 6101 98955 20
email: info@iceprice.com

Director with power to represent: Thorsten Dressel Register court:
Frankfurt am Main county court Register no.: HBR 79482
Sales tax ID number as per § 27 a of the sales tax law: DE 253679959

Responsible for website content: iceprice GmbH Liability advice:
Despite thorough content control, we assume no liability for the content of external links. The operators are solely responsible for linked websites.

Service Hotline:
Tel.: 0700 - 42377423 ¹
Tel.: 0700 - ICEPRICE

Monday to Friday: 8:00 a.m. to 10:00 p.m.
Saturday, Sunday: 10:00 a.m. to 10:00 p.m.

¹ Connection fee:
0.12€/min, Mon.-Fri. 9 a.m. to 6 p.m. 0.06€/min,
Mon.-Fri. 6 p.m. to 9:00 a.m. and Sat., Sun. from German landlines.
Charges for cellular phone calls vary by network provider.

Your road to us: